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Field Services Technician

Req ID:  8693
Remote Opportunities:  Semi-Remote

We use technology to solve problems in spaces, light, and more things to come… for our customers, our communities, and our planet. 
Acuity Brands, Inc. (NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light, and more things to come. Through our two business segments, Acuity Brands Lighting and Lighting Controls (ABL) and the Intelligent Spaces Group (ISG), we design, manufacture, and bring to market products and services that make a valuable difference in people’s lives.  
We are positioned at the intersection of sustainability and technology. Our businesses develop technology that helps save our customers energy and reduce their carbon emissions. We achieve growth through the development of innovative new products and services, including lighting, lighting controls, building management solutions, and location-aware applications. 

Job Summary

Acuity Brands has a Field Service Technician position available in Canada. The Field Service Technician provides multi-brand, on-site technical support for all Acuity Brands products to end users, contractors, engineers, field technicians, and others. This role provides total system-level troubleshooting, installation, maintenance, and service repair needs on Acuity Brands lighting and controls equipment. Services include but are not limited to the startup of Acuity Brands Controls systems: job walkthroughs, project management, system programming, troubleshooting, and end-user training.

The ideal candidate is bright, technically proficient, customer-focused, and self-motivated. The individual must possess a professional demeanor, be results-oriented, and demonstrate excellent technical and communication skills. Please note, this position requires up to 80% overnight travel, based on business needs.

Key Tasks & Responsibilities (Essential Functions)


  • When not at customer sites, responsibilities include providing remote technical support via phone and email to internal and external customers.
  • Maintain daily communications with customers to ensure resolution and proper follow-up, leading to customer satisfaction.
  • Utilize the escalation process to resolve customer service delivery issues and conduct root cause analyses that will lead to effective problem solving.
  • Interface with electrical contractors, users, other integrators (ex. BACnet, building management systems).
  • Assist other Field Technicians on basic to intermediate troubleshooting and technical fixes and may take on additional responsibilities as needed.

Skills and Minimum Experience Required


  • Associate’s Degree or Technical Degree or equivalent 
  • 2 to 4 years applicable experience plus the education listed above 

Experience and Qualifications 

  • Experience supporting and troubleshooting lighting and lighting controls systems. 
  • Experience troubleshooting electrical systems and the use of electrical diagnostic equipment such as multimeters and oscilloscopes. 
  • Must be able to read and understand electrical plans, specifications, and installation documents. 
  • Highly organized and able to function in a fast-paced work environment 
  • Excellent analytical and communication skills with the ability to communicate complex technical issues in an easy to understand manner 
  • Process-oriented and creative problem solver 
  • Computer networking skills 
  • Must be bondable 
  • Valid Driver’s License and passport 
  • Travel within Canada and the US-up to 50%

Preferred Experience

  • Electrical Technology or Engineering 
  • Understanding of DMX protocol is a plus.

We value diversity and are an equal opportunity employer.  All qualified applicants will be considered for employment without regards to race, color, age, gender, sexual orientation, gender identity and expression, ethnicity or national origin, disability, pregnancy, religion, covered veteran status, protected genetic information, or any other characteristic protected by law. 


Accommodation for Applicants with Disabilities:  As an equal opportunity employer, Acuity Brands is committed to providing reasonable accommodations in its application process for qualified individuals with disabilities and disabled veterans. If you have difficulty using our online system due to a disability and need an accommodation, you may contact us at (770) 922-9000.  Please clearly indicate what type of accommodation you are requesting and for what requisition. 


Any unsolicited resumes sent to Acuity Brands from a third party, such as an Agency recruiter, including unsolicited resumes sent to an Acuity Brands mailing address, fax machine or email address, directly to Acuity Brands employees, or to Acuity Brands resume database will be considered Acuity Brands property. Acuity Brands will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.


Acuity Brands will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. This includes any Agency that is an approved/engaged vendor, but does not have the appropriate approvals to be engaged on a search.




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