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Inside Sales Representative Specialist II

Req ID:  5728
Remote Opportunities:  Remote

We Light the Way!


Acuity Brands, Inc. (NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces and light. Through our two business segments, Acuity Brands Lighting and Lighting Controls (“ABL”) and the Intelligent Spaces Group (“ISG”), we design, manufacture, and bring to market products and services that make the world more brilliant, productive, and connected. We achieve growth through the development of innovative new products and services, including lighting, lighting controls, building management systems, and location-aware applications..  

Job Summary

Reporting to the Inside Sales Director, the Customer service representative ensures technical and commercial coordination with the external sales representatives as well as with distributors, contractors, and engineers. He(she) establishes and maintains a relationship of trust with internal and external customers by offering high quality services.

Key Tasks & Responsibilities (Essential Functions)

•    Follow assigned sales procedures as it relates to entering sales orders, sales order processing, follow-up and delivery.
•    Act as the order owner throughout the lifecycle of an order, main responsibilities from order reception to production release. 
•    Act as a go-to person for the sales representatives to solve customer and order issues.
•    Responsible for tracking the entire order process from bid request to quote, to order entry.
•    Prepare quotes in close collaboration with sale reps and issue pricing throughout the sales channel.
•    Work closely with Sales Management to understand customer order expectations, product configuration, requested delivery dates, pricing etc.
•    Communicate with customers, verbal and written communication via email and phone.
•    Keeps all key players informed of all changes in status of their sales orders including, lead time, shipment, and delivery.
•    Work with people in production and shipping to provide accurate and timely information to customers

Experience (minimum experience required)

•    College Degree in administration or relevant experience
•    2-3 years of experience in customer service in the manufacturing sector, direct sales with municipalities or with contractors.
•    Experience in a manufacturing company preferably in the field of lighting or working with a technical product would be an asset
•    Bilingualism essential spoken and written  
•    Office Suite
•    Microsoft Dynamics AX would be an asset
Knowledge and abilities:
•    Meticulousness and attention to details
•    Excellent spoken and written communication skills
•    Good listener
•    Versatility
•    Ability to work under pressure
•    Good sense of priorities & a high level of organizational skills 
•    Diligence
•    Teamwork / Excellent collaboration

We invite you to apply today to join us as We Light the Way to a Brilliant, Productive, and Connected World!


We value diversity and are an equal opportunity employer.  All qualified applicants will be considered for employment without regards to race, color, age, gender, sexual orientation, gender identity and expression, ethnicity or national origin, disability, pregnancy, religion, covered veteran status, protected genetic information, or any other characteristic protected by law. 

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Accommodation for Applicants with Disabilities:  As an equal opportunity employer, Acuity Brands is committed to providing reasonable accommodations in its application process for qualified individuals with disabilities and disabled veterans. If you have difficulty using our online system due to a disability and need an accommodation, you may contact us at (770) 922-9000.  Please clearly indicate what type of accommodation you are requesting and for what requisition. 


Any unsolicited resumes sent to Acuity Brands from a third party, such as an Agency recruiter, including unsolicited resumes sent to an Acuity Brands mailing address, fax machine or email address, directly to Acuity Brands employees, or to Acuity Brands resume database will be considered Acuity Brands property. Acuity Brands will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.


Acuity Brands will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. This includes any Agency that is an approved/engaged vendor, but does not have the appropriate approvals to be engaged on a search.


Job Segment: Machinist, Inside Sales, Telemarketing, Sales Rep, Manufacturing, Sales

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