Share this Job
Apply now »

Customer Success Manager

Req ID:  5272
Remote Opportunities:  Onsite

Acuity Brands, Inc. (NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces and light. Through our two business segments, Acuity Brands Lighting and Lighting Controls (“ABL”) and the Intelligent Spaces Group (“ISG”), we design, manufacture, and bring to market products and services that make the world more brilliant, productive, and connected. We achieve growth through the development of innovative new products and services, including lighting, lighting controls, building management systems, and location-aware applications.

Job Summary

Our Focus  

 

Developing and using technology with our collective future in mind. We solve problems in spaces and light for our customers, our communities, and our planet.  

 

You’ll be joining ISG and Atrius, within Acuity Brands Customer Experience & Operations team (fully remote), reporting to the Director of Customer Experience & Ops. This team works directly with our customers to drive adoption of the platform, support customers in using Atrius to solve for their unique business goals, and ensure that they’re finding the best possible value in our software.  

Key Tasks & Responsibilities (Essential Functions)

Help us continue creating an environment where the best people come to do their best work as a Customer Success Manager (CSM) where you’ll work with our energy management and sustainability focused customers, post-implementation, to translate their business, energy, and sustainability goals into data driven reports and metrics on the Atrius platform. 

Responsibilities in this Role 

Drive Customer Adoption  

  • Identify and get curious about customers with low platform adoption and implement specific plans to increase adoption in their organizations to ensure all our customers are successful with using Atrius to make their built spaces smarter, more efficient, and easy to report on. 

Deliver Value-Based Outcomes 

  • Deep dive into your accounts and understand customers’ business goals and problems. Ensure value is being delivered so that customers can quantify and renew their investment in Atrius. 

Become a Trusted Advisor 

  • Establish ‘trusted advisor’ relationships with your energy and sustainability customers. Use your industry knowledge to identify and share best practices with customers, while working closely with Sales & Marketing to position Atrius as a leader in the market who always delivers on services. 

Support Account Expansion. 

  • Partner with Sales and Account Management to identify expansion opportunities and ensure we realize the expansion potential within your portfolio of customers. 

Lead Success Reviews. 

  • Create a strategic success plan for each customer that maps their path to greatest value using the Atrius platform. Partner with the customer to create meaningful KPIs, and lead success reviews with the customer to evaluate progress and set new goals. 

 

Qualifications

At Atrius, we're always curious and looking for ways to improve. So, if you have additional experiences or skills that make you the right person for this job, let us know! 

 

  • 5+ years in an Enterprise Customer Success, Energy Management, Consulting, or similar customer facing role. Preference for experience in energy management, smart buildings, or sustainability. 
  • Experience building customer relationships across organizations from C-suite to end-user. 
  • A passion for driving customer satisfaction, delivering a great user experience, and helping customers achieve their energy & sustainability goals with Atrius products. 
  • Strong listening ability and persuasiveness, appropriate interpersonal styles, and communication skills. 
  • Detail-oriented, organized, and able to handle and prioritize multiple responsibilities. 
  • Strong analytical and project management skills. 

We invite you to apply today to join us as We Light the Way to a Brilliant, Productive, and Connected World!

 

We value diversity and are an equal opportunity employer.  All qualified applicants will be considered for employment without regards to race, color, age, gender, sexual orientation, gender identity and expression, ethnicity or national origin, disability, pregnancy, religion, covered veteran status, protected genetic information, or any other characteristic protected by law. 

Please click here and here for more information.

 

Accommodation for Applicants with Disabilities:  As an equal opportunity employer, Acuity Brands is committed to providing reasonable accommodations in its application process for qualified individuals with disabilities and disabled veterans. If you have difficulty using our online system due to a disability and need an accommodation, you may contact us at (770) 922-9000.  Please clearly indicate what type of accommodation you are requesting and for what requisition. 

 

Any unsolicited resumes sent to Acuity Brands from a third party, such as an Agency recruiter, including unsolicited resumes sent to an Acuity Brands mailing address, fax machine or email address, directly to Acuity Brands employees, or to Acuity Brands resume database will be considered Acuity Brands property. Acuity Brands will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.

 

Acuity Brands will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. This includes any Agency that is an approved/engaged vendor, but does not have the appropriate approvals to be engaged on a search.

 

 

E-Verify Participation Poster

e-verify.gov

eeoc.gov


Nearest Major Market: Riverside
Nearest Secondary Market: Los Angeles

Job Segment: Sustainability, Machinist, Marketing Manager, Management Consulting, Energy, Manufacturing, Customer Service, Marketing, Management

Apply now »