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Senior IT Systems Specialist Job

Job Classification:  Semi-Remote

We Light the Way!

 

Acuity Brands (NYSE: AYI) is transforming the lighting industry. We take pride in our 12,000 employees, and they take pride in working with the best in the industry.  Join a team committed to lighting the way to a more brilliant, connected, and productive world.  Individually we are talented, but together we are unstoppable.  

About this Team

 

We are looking for a competent Senior Network Analyst, who will serve as the main point of contact for internal customers seeking technical assistance.  This role provides advanced level support for 3rd party Enterprise Systems (Microsoft, Oracle, etc.), as well as desktops and related accessories.

 

How you will be successful:

  • Have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. 
  • Possess the ability to investigate and solve advanced problems in a timely and professional manner.  
  • Act as a liaison between the customer and other Information Technology groups which include Database Administrators, Systems Engineering and Applications Development.
  • Independently research and work with team to implement innovative and effective approaches to solving business needs. 
  • Provide training to less experienced team members on current processes and procedures.
  • Have great customer service skills and pay attention to detail.

 

How you will contribute:

 

  • Ensure resolution of end-user computing problems or requests in a timely fashion via the Standard Ticketing System, including Tier1/Tier2 tickets for users across the company.
  • Assist in diagnosing, troubleshooting, and fixing IT-related issues.
  • Deploy, support, and troubleshoot mobility technology.
  • Deploy, support, and troubleshoot all PC related equipment. This includes, but is not limited to, desktop, laptops, PC peripherals, and printers.
  • Deployment, support, and troubleshooting of PC-based applications. This includes, but is not limited to, Microsoft Windows, Microsoft Office 365, Azure, Intune, ABL Apps (In House Developed Applications) and other 3rd Party software
  • Deploy, support, and troubleshoot Wireless Devices. This includes, but is not limited to iOS and Android Smartphone devices, cell phones and mobile broadband devices.
  • Imaging of PCs, laptops and other computer equipment.
  • Contributes regularly to the knowledge base using designated tools.
  • Investigate, research, test and implement new technologies, security patches, and hotfixes.
  • Keeps skills updated on supported technologies and corporate business applications.
  • Demonstrates the ability to self-sustain and improve personal knowledge base through attending classes, self-study, on the job training, etc.
  • Demonstrates the ability to follow departmental processes and policies, as well as maintain an acceptable level of performance as required by the department.
  • Interacts with the customers in a courteous and professional manner.
  • Identifies potential issues that could adversely impact end-user experience and take corrective action.
  • Participates in local and enterprise projects.
  • Performs proactive maintenance on devices.
  • Day to day interactions with user community and works collaboratively with Business and IT Stakeholders as it relates to Ticket Management, Request Fulfillment and Problem Management.
  • Understanding and adherence to policies and procedures.
  • Perform other IT related functions as directed by management.

Qualified Applicants will have:

 

  • 3-5 years of proven experience as IT Technician or relevant position
  • Excellent diagnostic and problem-solving skills
  • Excellent communication skills
  • Outstanding organizational and time-management skills
  • Tech Savvy with working knowledge of office automation products, data management and remote control
  • Good understanding of computer systems, mobile devices and other tech products
  • Bachelor’s Degree in Computer Science or relevant field
  • Certification related to field will be an advantage (e.g., CompTIA A+, CompTIA Net+, Microsoft AZ-900, MS-900, Microsoft 365 Certified: Modern Desktop Administrator Associate)

Physical Requirements

  • Sedentary Work

 

We invite you to apply today to join us as We Light the Way to a Brilliant, Productive, and Connected World!

 

Please utilize the internal career site to apply if you are a current employee at Acuity Brands. 

 

We value diversity and are an equal opportunity employer.  All qualified applicants will be considered for employment without regards to race, color, age, gender, sexual orientation, gender identity and expression, ethnicity or national origin, disability, pregnancy, religion, covered veteran status, protected genetic information, or any other characteristic protected by law. 

Please click here and here for more information.

 

Accommodation for Applicants with Disabilities:  As an equal opportunity employer, Acuity Brands is committed to providing reasonable accommodations in its application process for qualified individuals with disabilities and disabled veterans. If you have difficulty using our online system due to a disability and need an accommodation, you may contact us at (770) 922-9000.  Please clearly indicate what type of accommodation you are requesting and for what requisition. 

 

Any unsolicited resumes sent to Acuity Brands from a third party, such as an Agency recruiter, including unsolicited resumes sent to an Acuity Brands mailing address, fax machine or email address, directly to Acuity Brands employees, or to Acuity Brands resume database will be considered Acuity Brands property. Acuity Brands will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.

 

Acuity Brands will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. This includes any Agency that is an approved/engaged vendor, but does not have the appropriate approvals to be engaged on a search.

Req ID:  2586


Nearest Major Market: Columbus
Nearest Secondary Market: Dublin

Job Segment: Database, Engineer, Oracle, Network, Application Developer, Engineering, Technology

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