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Senior Specialist Field Support Job

We Light the Way!


Acuity Brands (NYSE: AYI) is transforming the lighting industry. We take pride in our 12,000 employees, and they take pride in working with the best in the industry.  Join a team committed to lighting the way to a more brilliant, connected, and productive world.  Individually we are talented, but together we are unstoppable.  

About this Role

Acuity Brands Lighting is looking for a dynamic individual with a strong mechanical and electrical skill set to join our team of Regional Field Support Technicians performing customer visits, start-ups, completing diagnostics on our lighting/control systems throughout the United States including Mexico and Canada. This Field Support position will have a home base located near our office in Des Plaines, IL. The ideal candidate will have the passion providing technical support to our internal and external customers, identifying and resolving customers challenges and escalating as required to Acuity's Engineering Teams.

The main area of focus for this position will provide coverage within the state of IL., adjoining states as well as Mexico and Canada, as needed, for additional support. Field service visits usually consist of site visits lasting between one to five days. This position will also work closely with our Engineering Teams and Focus Factories to provide opportunities for improvements, as identified during site visits. As a trusted partner, customers will rely on our Field Support for success. Acuity Brands is committed to see this position succeed by providing innovative training and the needed tools to properly prepare to solve our customers’ challenges.

Key Responsibilities Include:

• Performing on-site service needs at customer facilities in accordance with company policies and procedures
• Troubleshooting, repairing and programing lighting and control systems to determine nature of issue and resolving customer issues
• Acting as an Acuity Technical Resource for our customers and internal engineering teams
• Preparing necessary field reports upon completion of service visits
• Providing on-site customer trainings

How you will contribute:
  • Managing project timelines while interfacing with customers and cross-functional teams throughout Acuity Brands
  • Owning and delivering customer solutions, and helping to build customer loyalty
  • Supporting lean activities and seeking continuous improvements with our Production Facilities
Qualified Applicants will have:
  • Degree in electrical engineering, or a related discipline
  • Electrical and mechanical aptitude related to lighting and controls
  • 2+ years of field experience in an electrical and mechanical background
  • Valid US driver’s licenses and passport
  • Proficient with the use of Microsoft Windows operating systems and able to read electrical schematics
  • Demonstrates successful experiences in collaborating with cross-functional teams and customers
  • Able to work well independently and with others
  • Able to effectively communicate solutions, responding to customers questions and other personnel
  • Strong initative with a “make-it-happen” mindset for finding the right resolution
Physical Requirements

This position requires someone who is able to do the following:

• Lift and carry 75 lbs. frequently
• Stand, walk, stoop or kneel to perform the essential job functions
• Work at up to heights of 100’ using ladders, lift equipment as required
• Work in a variety of conditions outside and indoor elements
• Operate hand and power tools

Travel Requirements

• Required travel approximately 80%
• Flexibility in work schedules as required


We invite you to apply today to join us as We Light the Way to a Brilliant, Productive, and Connected World!


We value diversity and are an equal opportunity employer.  All qualified applicants will be considered for employment without regards to race, color, age, gender, sexual orientation, gender identity and expression, ethnicity or national origin, disability, pregnancy, religion, covered veteran status, protected genetic information, or any other characteristic protected by law. 

Please click here and here for more information.


Accommodation for Applicants with Disabilities:  As an equal opportunity employer, Acuity Brands is committed to providing reasonable accommodations in its application process for qualified individuals with disabilities and disabled veterans. If you have difficulty using our online system due to a disability and need an accommodation, you may contact us at (770) 922-9000.  Please clearly indicate what type of accommodation you are requesting and for what requisition. 


Any unsolicited resumes sent to Acuity Brands from a third party, such as an Agency recruiter, including unsolicited resumes sent to an Acuity Brands mailing address, fax machine or email address, directly to Acuity Brands employees, or to Acuity Brands resume database will be considered Acuity Brands property. Acuity Brands will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.


Acuity Brands will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. This includes any Agency that is an approved/engaged vendor, but does not have the appropriate approvals to be engaged on a search.

Req ID:  1311

Nearest Major Market: Chicago

Job Segment: Field Service, Engineer, Electrical, Database, Electrical Engineering, Manufacturing, Engineering, Technology