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Architectural Technical Support Engineer Job

Job Classification:  Remote

We Light the Way!


Acuity Brands (NYSE: AYI) is transforming the lighting industry. We take pride in our 12,000 employees, and they take pride in working with the best in the industry.  Join a team committed to lighting the way to a more brilliant, connected, and productive world.  Individually we are talented, but together we are unstoppable.  

About this role:

The primary purpose of the Architectural Technical Sales (ATS) position is to accelerate sales growth. This will be achieved by serving as the single point of contact for our field sales and agency sales teams for Mark, Peerless, Hydrel and Healthcare brands. The intention is to make the ATS position the single source for all relevant pre to post sales questions and information (ie. submittals, pricing, go or no go questions .....) for the brand and to coordinate with associated teams within the ATS group to quickly respond and facilitate an order. The primary KPI and Metric for the team will be sales. As we build more tools, competency and structure within the team we will do so with the intention that ATS, with it's client centric service model, will accelerate growth and profitability. 

Key tasks and responsibilities:

  • Engage in system wide process and systems improvements activities centered around speed in the order process to include: Submittal generation, breakouts, BOM and CI code generation, Post sales close time etc. Create a sustainable best in class service model.
  • Directly interface with agents and specifiers to research and aid in the determination of product feasibility and application needs.
  • Coordinate with engineering on the feasibility of RFD requests, including pre-order submittals, cross-section drawings, photometric files and samples as needed.
  • Utilize Configurator and system tools to facilitate submittal generation
  • Responsible for coordinating RFD pricing including working with engineering, AQD and others as required.
  • Assist agents in interpretation of RCP's, fixture counts and preparation of fixture schedules.
  • Coordinate with engineering to ensure samples and final products are built to spec.
  • Coordinate with regional Project Managers and Application Engineers on complex and/or large projects.
  • Support sales, including occasional travel, by building relationships with the agency network. 
  • Product and relevant Lean training

Required experience:

  • Minimum of 3 years experience in the lighting industry
  • Bachelors in engineering, business or finance, or another applicable field with relevant experience
  • Understand contractor way of installation, understand the specifier language and be able to discuss with EC on project requirement
  • Strong understanding of product application
  • Overall understanding of contractors, specifiers and engineers and can take VOC to recommend an acceptable solution
  • Business Acumen - strong desire to grow sales
  • Ability to work within a matrix and always meets the clients demands

Preferred experience:

  • Strong sales growth back ground either from direct efforts or in support of a team
  • Demonstrated self starter - exceptional communication and negotiation skill set
  • Capable of developing win / win scenarios
  • Capable of working tirelessly to achieve a positive client outcome
  • Relentlessly drives for sales growth


We invite you to apply today to join us as We Light the Way to a Brilliant, Productive, and Connected World!


Please utilize the internal career site to apply if you are a current employee at Acuity Brands. 


We value diversity and are an equal opportunity employer.  All qualified applicants will be considered for employment without regards to race, color, age, gender, sexual orientation, gender identity and expression, ethnicity or national origin, disability, pregnancy, religion, covered veteran status, protected genetic information, or any other characteristic protected by law. 

Please click here and here for more information.


Accommodation for Applicants with Disabilities:  As an equal opportunity employer, Acuity Brands is committed to providing reasonable accommodations in its application process for qualified individuals with disabilities and disabled veterans. If you have difficulty using our online system due to a disability and need an accommodation, you may contact us at (770) 922-9000.  Please clearly indicate what type of accommodation you are requesting and for what requisition. 


Any unsolicited resumes sent to Acuity Brands from a third party, such as an Agency recruiter, including unsolicited resumes sent to an Acuity Brands mailing address, fax machine or email address, directly to Acuity Brands employees, or to Acuity Brands resume database will be considered Acuity Brands property. Acuity Brands will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.


Acuity Brands will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. This includes any Agency that is an approved/engaged vendor, but does not have the appropriate approvals to be engaged on a search.

Req ID:  2398

Nearest Major Market: Chicago

Job Segment: Technical Support, Architecture, Engineer, Field Sales, Database, Technology, Engineering, Sales

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