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Warranty Specialist Job

We Light the Way!


Acuity Brands (NYSE: AYI) is transforming the lighting industry. We take pride in our 12,000 employees, and they take pride in working with the best in the industry.  Join a team committed to lighting the way to a more brilliant, connected, and productive world.  Individually we are talented, but together we are unstoppable.  

About this Location:

This team is located in a recently renovated Innovation center in Decatur, GA, which houses state of the art design validation equipment, teams and facilities. The onsite café, game room, indoor/outdoor exercise facilities and work-from-home Fridays offer competitive work-life balance opportunities to achieve the collective business and personal goals.

About this Team:

This team serves as the initial contact for our sales agencies to assist with products, systems and solutions issues. Warranty Services takes ownership for assuring that issues are resolved timely and effectively for the customer directly and involving partners in the company for an effective resolution. This collaborative team is first and foremost a key frontline service element of Acuity Brands, with emphasis on customer satisfaction, responsiveness, fiscal responsibility, commercial sensitivity and timeliness.

How you will contribute:
  • Processes customer warranty claims for defective outdoor lighting fixture and pole products. This position investigates and effectively resolves the agent/customer issues in a timely manner.
  • Assists in the development of processes and electronic information for troubleshooting guides, communication and information sharing procedures for historical product and application resolutions.
  • Documents field labor claims and replacement fixture or parts data. Facilitates negotiation for field labor within guidelines and initiate customer payment process for approved field repair work using standard work guidelines.
  • Utilizes Lean tools to improve processes, communication and resolutions for Acuity Brands products, systems and solutions to drive improved customer satisfaction and a reduction of quality costs.
Qualified Applicants will have:
  • Bachelor's degree or equivalent in work experience
  • Experience working with customers, demonstrating an ability to effectively resolve customer issues
  • Interpersonal skills for communication and negotiation
  • Technical aptitude and organizational skills
  • Ability to manage multiple priorities
  • Computer competence and familiarity Microsoft Office programs
Physical Requirements
  • Light work

This role is not eligible for immigration sponsorship.


We invite you to apply today to join us as We Light the Way to a Brilliant, Productive, and Connected World!


We value diversity and are an equal opportunity employer.  All qualified applicants will be considered for employment without regards to race, color, age, gender, sexual orientation, gender identity and expression, ethnicity or national origin, disability, pregnancy, religion, covered veteran status, protected genetic information, or any other characteristic protected by law. 

Please click here and here for more information.


Accommodation for Applicants with Disabilities:  As an equal opportunity employer, Acuity Brands is committed to providing reasonable accommodations in its application process for qualified individuals with disabilities and disabled veterans. If you have difficulty using our online system due to a disability and need an accommodation, you may contact us at (770) 922-9000.  Please clearly indicate what type of accommodation you are requesting and for what requisition. 


Any unsolicited resumes sent to Acuity Brands from a third party, such as an Agency recruiter, including unsolicited resumes sent to an Acuity Brands mailing address, fax machine or email address, directly to Acuity Brands employees, or to Acuity Brands resume database will be considered Acuity Brands property. Acuity Brands will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.


Acuity Brands will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. This includes any Agency that is an approved/engaged vendor, but does not have the appropriate approvals to be engaged on a search.

Req ID:  1391

Nearest Major Market: Atlanta

Job Segment: Engineer, Database, Work from Home, Engineering, Technology, Contract

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