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We Light the Way

Acuity Brands (NYSE: AYI) is transforming the lighting industry. We take pride in our 13,000 employees, and they take pride in working with the best in the industry. Join a team committed to lighting the way to a more brilliant, connected, and productive world. Individually we are talented, but together we are unstoppable.

 

Acuity’s lighting and building management solutions vary from individual devices to intelligent network systems. With fiscal year 2018 net sales of $3.7 billion, Acuity Brands has operations throughout North America, and in Europe and Asia. Individual devices include lighting controls, lighting components, controllers for various building systems (including HVAC, lighting, shades and access control), power supplies, and prismatic skylights. Among other benefits, intelligent network systems can optimize energy efficiency and comfort as well as enhance the occupant experience for various indoor and outdoor applications, all the while reducing operating costs. We continue to expand our solutions portfolio, including software and services, to provide a host of other economic benefits resulting from data analytics that enables the “Internet of Things” ("IoT") and supports the advancement of smart buildings, smart cities, and the smart grid.

 

Why is Acuity Brands a great place for Warranty Services?

  • Our team is a strategic part of building customer relationships and brand loyalty
  • Our company is a very profitable market leader and provides financial stability
  • You will grow with a supportive team that is passionate about continual improvement
  • You will gain knowledge and skills that translate into a variety of career paths


What will you do in this role?
Serve as the initial contact for our sales agencies to assist with products, systems and solutions issues. Take ownership for assuring that issues are resolved timely and effectively for the customer directly and involving partners in the company for an effective resolution.  Be the key frontline service element of Acuity Brands, with emphasis on customer satisfaction, responsiveness, fiscal responsibility, commercial sensitivity and timeliness. Duties may include:

  • Assisting in the development of processes and electronic information for troubleshooting guides, communication and information sharing procedures for historical product and application resolutions
  • Documenting field labor claims and replacement fixture or parts data. Facilitate negotiation for field labor within guidelines and initiate customer payment process for approved field repair work using standard work guidelines
  • Utilizing LEAN tools to improve processes, communication and resolutions for Acuity Brands products, systems and solutions to drive improved customer satisfaction and a reduction of quality costs


To be successful you should have:

  • 1-2 years experience working with customers, demonstrating an ability to effectively resolve customer issues
  • Bachelor's degree or equivalent in work experience
  • Interpersonal skills for communication and negotiation
  • Computer competence and familiarity Microsoft Office programs
  • Preferred Experience: Bi-lingual fluency (English and Spanish); Lighting or related industry knowledge

 

We invite you to apply today to join us as We Light the Way to a Brilliant, Productive, and Connected World!

 

Equal Opportunity Employer/Minorities/Women/Veterans/Disabled/Sexual Orientation/Gender Identity

 

We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact (770) 922-9000.

Any unsolicited resumes sent to Acuity Brands from a third party, such as an Agency recruiter, including unsolicited resumes sent to an Acuity Brands mailing address, fax machine or email address, directly to Acuity Brands employees, or to Acuity Brands resume database will be considered Acuity Brands property. Acuity Brands will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.

Acuity Brands will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. This includes any Agency that is an approved/engaged vendor, but does not have the appropriate approvals to be engaged on a search.

Req ID:  1060


Nearest Major Market: Atlanta

Job Segment: HVAC, Database, Operations, Technology, Bilingual

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