Share this Job
Apply now »

Specialist Product Support Job

We Light the Way!


Acuity Brands (NYSE: AYI) is transforming the lighting industry. We take pride in our 12,000 employees, and they take pride in working with the best in the industry.  Join a team committed to lighting the way to a more brilliant, connected, and productive world.  Individually we are talented, but together we are unstoppable.  

About this Location

This team is located in a recently renovated Innovation Center in Decatur, GA. The onsite café, game room, indoor/outdoor exercise facilities and four-day work week offer competitive work-life balance opportunities to achieve the collective business and personal goals.

Why this role?

If you want to be on the cutting edge of technology and touch all facets of business, then this is the group for you! This position will expose you to the Acuity Brands product portfolio and business systems. In this position, you will become the product subject matter expert, preparing you for a wide variety of product leadership, sales, and even marketing roles. Your technical and systems expertise will shine as you assist the product teams in launching new innovative products that will transform the lighting industry.

As a Product Support Specialist, you will contribute by:

  • Assisting in all aspects of product life cycle management from supporting new product introductions to sustaining existing products 
  • Serving as subject matter expert for assigned products and managing escalations
  • Collaborating with partners in to achieve business objectives
  • Providing timely responses to requests for information, warranty deviations, and product modifications to customers
Qualified Applicants will have:
  • Technical or Bachelor's Degree
  • At least two years of experience in project management with deadlines
  • Working knowledge of wiring, lamps and ballasts
  • Understanding of lighting, photometry, applications, electrical and mechanical components
  • Strong computer skills including Excel, Oracle, OMS and related software
  • Effective verbal, written and presentation skills
  • Lighting experience preferred
Physical Requirements
  • Light work


We invite you to apply today to join us as We Light the Way to a Brilliant, Productive, and Connected World!


We value diversity and are an equal opportunity employer.  All qualified applicants will be considered for employment without regards to race, color, age, gender, sexual orientation, gender identity and expression, ethnicity or national origin, disability, pregnancy, religion, covered veteran status, protected genetic information, or any other characteristic protected by law. 

Please click here and here for more information.


Accommodation for Applicants with Disabilities:  As an equal opportunity employer, Acuity Brands is committed to providing reasonable accommodations in its application process for qualified individuals with disabilities and disabled veterans. If you have difficulty using our online system due to a disability and need an accommodation, you may contact us at (770) 922-9000.  Please clearly indicate what type of accommodation you are requesting and for what requisition. 


Any unsolicited resumes sent to Acuity Brands from a third party, such as an Agency recruiter, including unsolicited resumes sent to an Acuity Brands mailing address, fax machine or email address, directly to Acuity Brands employees, or to Acuity Brands resume database will be considered Acuity Brands property. Acuity Brands will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.


Acuity Brands will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. This includes any Agency that is an approved/engaged vendor, but does not have the appropriate approvals to be engaged on a search.

Req ID:  1362

Nearest Major Market: Atlanta

Job Segment: Electrical, Oracle, Database, Project Manager, PLM, Engineering, Technology, Management

Apply now »