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Specialist Technical Support I Job

Job Classification:  Semi-Remote

We Light the Way!

 

Acuity Brands (NYSE: AYI) is transforming the lighting industry. We take pride in our 12,000 employees, and they take pride in working with the best in the industry.  Join a team committed to lighting the way to a more brilliant, connected, and productive world.  Individually we are talented, but together we are unstoppable.  

About this role:

The primary role for this position is to enhance the customer experience while providing technical support for our control’s product lines via telephone and e-mail to internal and external customers. Functions of the role include but are not limited to troubleshooting, identifying replacement part numbers, programming assistance and answering questions regarding wiring and wiring details. Will attend ongoing trainings to continue the closing of knowledge gaps and improve their ability to support internal and external customers more efficiently.

Key tasks and responsibilities:

  • Answer phones and emails for customers such as agents, distributors, electrical contractors, end users, and internal teams providing them with technical information, crossovers, replacements parts, wiring diagrams, spec sheets, and troubleshooting assistance.
  • Set up lab environments to reproduce issues and test potential workarounds.
  • Capture required data from each customer interaction in case handling tool in proper format as directed. This includes, but is not limited to, product type, troubleshooting steps, and solutions. Will document solutions to common issues into knowledge base.
  • Present knowledge gaps to Sr/Lead Tech as they arise.
  • Attend training to become more knowledgeable in an effort to close knowledge gaps.

Required experience and knowledge:

  • Associate's/Technical degree in Electrical/Electronics or IT, or equivalent degree and experience is required
  • 1-3 years experience required
  • Strong technical aptitude
  • Proficient in one or more systems/technologies

Preferred experience:

  • Results Driven
  • Conflict Management Skills
  • Excellent Customer Service/Communication
  • Team Player
  • Networking Experience
  • Building Management System experience
  • Bi-Lingual English/Spanish

Physical Requirements

  • Sedentary Work

 

We invite you to apply today to join us as We Light the Way to a Brilliant, Productive, and Connected World!

 

Please utilize the internal career site to apply if you are a current employee at Acuity Brands. 

 

We value diversity and are an equal opportunity employer.  All qualified applicants will be considered for employment without regards to race, color, age, gender, sexual orientation, gender identity and expression, ethnicity or national origin, disability, pregnancy, religion, covered veteran status, protected genetic information, or any other characteristic protected by law. 

Please click here and here for more information.

 

Accommodation for Applicants with Disabilities:  As an equal opportunity employer, Acuity Brands is committed to providing reasonable accommodations in its application process for qualified individuals with disabilities and disabled veterans. If you have difficulty using our online system due to a disability and need an accommodation, you may contact us at (770) 922-9000.  Please clearly indicate what type of accommodation you are requesting and for what requisition. 

 

Any unsolicited resumes sent to Acuity Brands from a third party, such as an Agency recruiter, including unsolicited resumes sent to an Acuity Brands mailing address, fax machine or email address, directly to Acuity Brands employees, or to Acuity Brands resume database will be considered Acuity Brands property. Acuity Brands will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.

 

Acuity Brands will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. This includes any Agency that is an approved/engaged vendor, but does not have the appropriate approvals to be engaged on a search.

Req ID:  3073


Nearest Major Market: Atlanta

Job Segment: Technical Support, Electrical, Database, Technology, Engineering, Bilingual

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