Share this Job
Apply now »

We Light the Way

Acuity Brands (NYSE: AYI) is transforming the lighting industry. We take pride in our 13,000 employees, and they take pride in working with the best in the industry.  Join a team committed to lighting the way to a more brilliant, connected, and productive world.  Individually we are talented, but together we are unstoppable.
Acuity’s lighting and building management solutions vary from individual devices to intelligent network systems. With fiscal year 2018 net sales of $3.7 billion, Acuity Brands has operations throughout North America, and in Europe and Asia. Individual devices include lighting controls, lighting components, controllers for various building systems (including HVAC, lighting, shades and access control), power supplies, and prismatic skylights. Among other benefits, intelligent network systems can optimize energy efficiency and comfort as well as enhance the occupant experience for various indoor and outdoor applications, all the while reducing operating costs. We continue to expand our solutions portfolio, including software and services, to provide a host of other economic benefits resulting from data analytics that enables the “Internet of Things” ("IoT") and supports the advancement of smart buildings, smart cities, and the smart grid

This role is responsible for supporting Acuity Sales Channel Sales and channel customers by providing exemplary sales support.  Responsibilities may be, but not limited to: order entry & management and post sales warranty issues. 

Order Entry:
-Receives PO from customer and works with customer if needed to clarify and meet order needs.
-Entry of customer PO into Acuity order management system and Provide order confirmation to customer.

Order Management:
-Point of contact for customers to support order management needs, status or changes, during order life cycle.
-Provide direction based on voice-of-the-customer throughout the matrix organization and coordinate activities to meet the customers' needs and provide a superior customer experience.
-Responsible for developing solutions for order issues leveraging business relationship with ABL matrix partners as needed.
-Monitor orders for exceptions and holds to ensure orders are produced and shipped in a timely manner and Provide shipping or invoice information upon customer request.
-Develop and continually expand a comprehensive understanding of the components of the order fulfillment cycle to include the ordering process, product interpretation, lead time management, system order rules, scheduling and manufacturing objectives, and product flow through distribution.
-Order activation

Post Sales / Warranties:
-Point of contact for customer to report potential Post Sales issues.
-Validate inquiry and seek clarification from customers if needed.
-Submit freight claim on behalf of the customer under company policy and Submit request for warranty claims for defective material and be the liaison between warranty team and Customer/Sales.
-Implement warranty claim resolution per warranty department's directive and Communicate resolution back to the customer and Sales.

ABS-Lean Initiatives:
- Use Acuity Business System (ABS) Tools daily for individual and departmental metrics.
- Use Lean and ABS Tools to identify opportunities within daily work and process improvement events.


0-3 years of experience
Associates degree or higher required

Communication skills (written and verbal), Organizational skills, Analytical and problem solving skills needed. Must be customer-focus and assertiveness in driving actions required to create a superior service experience for the customer.

  • Order/Resource Management
  • Team Mindset
  • Personal Leadership
  • Systems Expertise
  • Achieves Business Results
  • Strategic Focus & Direction
  • Technical Aptitude
Travel Requirements
    Physical Requirements
    • Sedentary Work


    We invite you to apply today to join us as We Light the Way to a Brilliant, Productive, and Connected World!


    Equal Opportunity Employer/Minorities/Women/Veterans/Disabled/Sexual Orientation/Gender Identity


    We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact (770) 922-9000.

    Any unsolicited resumes sent to Acuity Brands from a third party, such as an Agency recruiter, including unsolicited resumes sent to an Acuity Brands mailing address, fax machine or email address, directly to Acuity Brands employees, or to Acuity Brands resume database will be considered Acuity Brands property. Acuity Brands will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.

    Acuity Brands will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. This includes any Agency that is an approved/engaged vendor, but does not have the appropriate approvals to be engaged on a search.

    Req ID:  914

    Nearest Major Market: Atlanta

    Job Segment: HVAC, Database, Sales Support, Fulfillment, Customer Service, Operations, Technology, Sales

    Apply now »
    Find similar jobs: