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Sr. Field Support Engineer (Illinois and surrounding area) Job

Job Classification:  Remote

We Light the Way!


Acuity Brands (NYSE: AYI) is transforming the lighting industry. We take pride in our 12,000 employees, and they take pride in working with the best in the industry.  Join a team committed to lighting the way to a more brilliant, connected, and productive world.  Individually we are talented, but together we are unstoppable.  

About this Role:

Acuity Brands Lighting is looking for a dynamic individual with a strong mechanical and electrical skill set to join our team of Regional Field Support Engineers and Technicians performing customer visits, start-ups, completing diagnostics on our lighting/control systems throughout the United States including Mexico and Canada. We are looking for a Field Support Engineer based in Illinois to work remotely and travel through the surrounding area. The main area of focus for this position will provide coverage within the state of IL., adjoining states as well as Mexico and Canada, as needed, for additional support. The ideal candidate will have the passion for providing technical support to our internal and external customers, identifying and resolving customers challenges and escalating as required to Acuity's Engineering Teams.

Field service visits usually consist of site visits lasting between one to five days. This position will also work closely with our Engineering Teams and Focus Factories to provide opportunities for improvements, as identified during site visits. As a trusted partner, customers will rely on our Field Support for success. Acuity Brands is committed to see this position succeed by providing innovative training and the needed tools to properly prepare to solve our customers’ challenges.

Key Responsibilities Include:

  • Performing on-site service needs at customer facilities in accordance with company policies and procedures
  • Troubleshooting, repairing and programing lighting and control systems to determine nature of issue and resolving customer issues
  • Acting as an Acuity Technical Resource for our customers and internal engineering teams
  • Preparing necessary field reports upon completion of service visits
  • Providing on-site customer trainings

How you will contribute:

  • Managing project timelines while interfacing with customers and cross-functional teams throughout Acuity Brands
  • Owning and delivering customer solutions, and helping to build customer loyalty
  • Supporting lean activities and seeking continuous improvements with our Production Facilities

Qualified Applicants will have:

  • Bachelor's Degree in electrical engineering, or a related discipline, or related experience
  • 2+ of experience in an electrical and mechanical background, field experience preferred
  • Required travel approximately 80% of the time- most of the time within driving distance
  • Able to lift and carry 75 lbs. frequently, stand, walk, stoop or kneel to perform the essential job functions, work at up to heights of 100’ using ladders, lift equipment as required, work in a variety of conditions outside and indoor elements, and operate hand and power tools
  • Valid US driver’s licenses and passport
  • Proficient with the use of Microsoft Software; Able to read electrical schematics
  • Demonstrates successful experiences in collaborating with cross-functional teams and customers; Able to work well independently and with others
  • Able to effectively communicate solutions, responding to customers questions and other personnel
  • Strong initative with a “make-it-happen” mindset for finding the right resolution
  • Flexibility in work schedules as required

Preferred Experience

  • Electrical and mechanical aptitude related to lighting and controls
  • Electrician license preferred (active or non-active)


We invite you to apply today to join us as We Light the Way to a Brilliant, Productive, and Connected World!


Please utilize the internal career site to apply if you are a current employee at Acuity Brands. 


We value diversity and are an equal opportunity employer.  All qualified applicants will be considered for employment without regards to race, color, age, gender, sexual orientation, gender identity and expression, ethnicity or national origin, disability, pregnancy, religion, covered veteran status, protected genetic information, or any other characteristic protected by law. 

Please click here and here for more information.


Accommodation for Applicants with Disabilities:  As an equal opportunity employer, Acuity Brands is committed to providing reasonable accommodations in its application process for qualified individuals with disabilities and disabled veterans. If you have difficulty using our online system due to a disability and need an accommodation, you may contact us at (770) 922-9000.  Please clearly indicate what type of accommodation you are requesting and for what requisition. 


Any unsolicited resumes sent to Acuity Brands from a third party, such as an Agency recruiter, including unsolicited resumes sent to an Acuity Brands mailing address, fax machine or email address, directly to Acuity Brands employees, or to Acuity Brands resume database will be considered Acuity Brands property. Acuity Brands will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.


Acuity Brands will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. This includes any Agency that is an approved/engaged vendor, but does not have the appropriate approvals to be engaged on a search.

Req ID:  2955

Nearest Major Market: Atlanta

Job Segment: Field Service, Engineer, Electrical, Electrician, Field Engineer, Manufacturing, Engineering

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