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Field Support Specialist II - Minneapolis, MN (North Central Region)

Req ID:  8236
Remote Opportunities:  Remote

We use technology to solve problems in spaces, light, and more things to come… for our customers, our communities, and our planet. 
Acuity Brands, Inc. (NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light, and more things to come. Through our two business segments, Acuity Brands Lighting and Lighting Controls (ABL) and the Intelligent Spaces Group (ISG), we design, manufacture, and bring to market products and services that make a valuable difference in people’s lives.  
We are positioned at the intersection of sustainability and technology. Our businesses develop technology that helps save our customers energy and reduce their carbon emissions. We achieve growth through the development of innovative new products and services, including lighting, lighting controls, building management solutions, and location-aware applications. 

Job Summary


Provides startup, troubleshooting and end user training for lighting control systems. Can easily read lighting and floor plans and interpret specifications to ensure system installations match the plans and meet the end user's expectations.  Has enough expertise to handle complex jobs and work with both internal and external stakeholders to address concerns and drive for project completion.



This role is remote with 90% travel, following a Monday-Friday schedule with weekends at home. The ideal candidate will reside in the Minneapolis, MN area due to the travel being predominantly in the North Central region of the U.S. 

Key Tasks & Responsibilities (Essential Functions)


  • Performs onsite lighting and control startup, troubleshooting and end user training | 55%
  • Provides expert support for both internal and external customers as it pertains to field applications of product | 30%
  • Creates and maintains relationships with key stakeholders to provide differentiated service | 10%
  • Provides engineering support and communicates cross-functionally with other departments. | 5%

Skills and Minimum Experience Required


  • Associate’s Degree or Technical Degree or equivalent
  • 0 to 2 years of relevant experience 
  • Working general computer skills, including but not limited to e-mail, spread sheet, word processing, and data entry.  
  • Strong communication, both written and oral.  
  • Ability to read and interpret plans and specifications.
  • Understanding of basic electrical components (relays, drivers, ballasts...).  

Preferred Skills and Experience


  • 2 to 4 years of relevant experience 
  • Understanding of lighting control systems.

We value diversity and are an equal opportunity employer.  All qualified applicants will be considered for employment without regards to race, color, age, gender, sexual orientation, gender identity and expression, ethnicity or national origin, disability, pregnancy, religion, covered veteran status, protected genetic information, or any other characteristic protected by law. 

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Accommodation for Applicants with Disabilities:  As an equal opportunity employer, Acuity Brands is committed to providing reasonable accommodations in its application process for qualified individuals with disabilities and disabled veterans. If you have difficulty using our online system due to a disability and need an accommodation, you may contact us at (770) 922-9000.  Please clearly indicate what type of accommodation you are requesting and for what requisition. 


Any unsolicited resumes sent to Acuity Brands from a third party, such as an Agency recruiter, including unsolicited resumes sent to an Acuity Brands mailing address, fax machine or email address, directly to Acuity Brands employees, or to Acuity Brands resume database will be considered Acuity Brands property. Acuity Brands will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.


Acuity Brands will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. This includes any Agency that is an approved/engaged vendor, but does not have the appropriate approvals to be engaged on a search.



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The range for this position is $43,100.00 to $96,700.00. Placement within this range may vary, depending on the applicant’s experience and geographic location.



Nearest Major Market: Atlanta

Job Segment: Field Service, Machinist, Sustainability, Database, Electrical, Manufacturing, Energy, Technology, Engineering

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