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Field Support Specialist II

Req ID:  5218
Remote Opportunities:  Remote

Acuity Brands, Inc. (NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces and light. Through our two business segments, Acuity Brands Lighting and Lighting Controls (“ABL”) and the Intelligent Spaces Group (“ISG”), we design, manufacture, and bring to market products and services that make the world more brilliant, productive, and connected. We achieve growth through the development of innovative new products and services, including lighting, lighting controls, building management systems, and location-aware applications.

Job Summary

Location: AUSTIN, TX

The Field Service/Support Engineer is responsible for successfully delivering onsite and remote startup, troubleshooting, training, optimization, and other critical services for digital lighting systems.  In addition, this role includes support for internal and external stakeholders that may range from high-levels of knowledge to no knowledge of our products and services.  With effective communication at the core of the role, one must communicate ongoing progress, manage expectations, and drive favorable outcomes through multiple communication mediums.

Key Tasks & Responsibilities (Essential Functions)

  • Performs onsite lighting and control startup, troubleshooting and end user training.
  • Provides remote technical support for both internal and external stakeholders (such as agents, distributors, electrical contractors, end users, and internal teams) as it pertains to field applications of product.
  • Creates and maintains relationships with key stakeholders to provide differentiated service.
  • Provides engineering support and communicates cross-functionally with other departments.

Education (minimum education required)

  • Associate of Engineering
  • Trade School Graduate

Experience (minimum experience required)

  • 0-2 years
  • General computer skills, including but not limited to e-mail, spread sheet, word processing, and data entry. 
  • Strong communication skills, both written and oral.

Preferred Experience (i.e. industry experience)

  • 2-4 Years of Experience
  • Working knowledge of lighting control system wired and wireless technology, communication networking, high and low voltage electrical wiring.
  • Solid electrical / electronic troubleshooting knowledge

Travel Requirements

  • 81-100%

We invite you to apply today to join us as We Light the Way to a Brilliant, Productive, and Connected World!

 

We value diversity and are an equal opportunity employer.  All qualified applicants will be considered for employment without regards to race, color, age, gender, sexual orientation, gender identity and expression, ethnicity or national origin, disability, pregnancy, religion, covered veteran status, protected genetic information, or any other characteristic protected by law. 

Please click here and here for more information.

 

Accommodation for Applicants with Disabilities:  As an equal opportunity employer, Acuity Brands is committed to providing reasonable accommodations in its application process for qualified individuals with disabilities and disabled veterans. If you have difficulty using our online system due to a disability and need an accommodation, you may contact us at (770) 922-9000.  Please clearly indicate what type of accommodation you are requesting and for what requisition. 

 

Any unsolicited resumes sent to Acuity Brands from a third party, such as an Agency recruiter, including unsolicited resumes sent to an Acuity Brands mailing address, fax machine or email address, directly to Acuity Brands employees, or to Acuity Brands resume database will be considered Acuity Brands property. Acuity Brands will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.

 

Acuity Brands will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. This includes any Agency that is an approved/engaged vendor, but does not have the appropriate approvals to be engaged on a search.

 

 

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Nearest Major Market: Dallas
Nearest Secondary Market: Fort Worth

Job Segment: Field Service, Machinist, Data Entry, Engineer, Technical Support, Manufacturing, Administrative, Engineering, Technology

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