Field Support Senior Specialist (Des Plaines, IL)

Req ID:  6437
Remote Opportunities:  Remote

We use technology to solve problems in spaces, light, and more things to come… for our customers, our communities, and our planet. 
Acuity Brands, Inc. (NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light, and more things to come. Through our two business segments, Acuity Brands Lighting and Lighting Controls (ABL) and the Intelligent Spaces Group (ISG), we design, manufacture, and bring to market products and services that make a valuable difference in people’s lives.  
We are positioned at the intersection of sustainability and technology. Our businesses develop technology that helps save our customers energy and reduce their carbon emissions. We achieve growth through the development of innovative new products and services, including lighting, lighting controls, building management solutions, and location-aware applications. 

Job Summary


Acuity Brands Lighting is looking for a dynamic individual with a strong mechanical and electrical skill set to join our team of Regional Field Support Technicians performing customer visits, start-ups, completing diagnostics on our lighting/control systems throughout the United States including Mexico and Canada. This Field Support position will have a home base located near our office in Des Plaines, IL. The ideal candidate will have the passion providing technical support to our internal and external customers, identifying and resolving customers challenges and escalating as required to Acuity's Engineering Teams.

The main area of focus for this position will provide coverage within the state of IL., adjoining states as well as Mexico and Canada, as needed, for additional support. Field service visits usually consist of site visits lasting between one to five days. This position will also work closely with our Engineering Teams and Focus Factories to provide opportunities for improvements, as identified during site visits. As a trusted partner, customers will rely on our Field Support for success. Acuity Brands is committed to see this position succeed by providing innovative training and the needed tools to properly prepare to solve our customers’ challenges.

Key Tasks & Responsibilities (Essential Functions)


  • Performing on-site service needs at customer facilities in accordance with company policies and procedures
  • Troubleshooting, repairing and programing lighting and control systems to determine nature of issue and resolving customer issues
  • Acting as an Acuity Technical Resource for our customers and internal engineering teams
  • Preparing necessary field reports upon completion of service visits
  • Providing on-site customer trainings

How you will contribute


  • Managing project timelines while interfacing with customers and cross-functional teams throughout Acuity Brands
  • Owning and delivering customer solutions, and helping to build customer loyalty
  • Supporting lean activities and seeking continuous improvements with our Production Facilities

Experience (minimum experience required)


  • Degree in electrical engineering, or a related discipline
  • Electrical and mechanical aptitude related to lighting and controls
  • 2+ years of field experience in an electrical and mechanical background
  • Valid US driver’s licenses and passport
  • Proficient with the use of Microsoft Windows operating systems and able to read electrical schematics
  • Demonstrates successful experiences in collaborating with cross-functional teams and customers

Physical Requirements


  • This position requires someone who is able to do the following:
  • Lift and carry 75 lbs. frequently
  • Stand, walk, stoop or kneel to perform the essential job functions
  • Work at up to heights of 100’ using ladders, lift equipment as required
  • Work in a variety of conditions outside and indoor elements
  • Operate hand and power tools


Travel Requirements

  • 61-80%

We value diversity and are an equal opportunity employer.  All qualified applicants will be considered for employment without regards to race, color, age, gender, sexual orientation, gender identity and expression, ethnicity or national origin, disability, pregnancy, religion, covered veteran status, protected genetic information, or any other characteristic protected by law. 

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Accommodation for Applicants with Disabilities:  As an equal opportunity employer, Acuity Brands is committed to providing reasonable accommodations in its application process for qualified individuals with disabilities and disabled veterans. If you have difficulty using our online system due to a disability and need an accommodation, you may contact us at (770) 922-9000.  Please clearly indicate what type of accommodation you are requesting and for what requisition. 


Any unsolicited resumes sent to Acuity Brands from a third party, such as an Agency recruiter, including unsolicited resumes sent to an Acuity Brands mailing address, fax machine or email address, directly to Acuity Brands employees, or to Acuity Brands resume database will be considered Acuity Brands property. Acuity Brands will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.


Acuity Brands will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. This includes any Agency that is an approved/engaged vendor, but does not have the appropriate approvals to be engaged on a search.


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The range for this position is $49,700.00  to $111,800.00. Placement within this range may vary, depending on the applicant’s experience and geographic location.

Nearest Major Market: Atlanta

Job Segment: Field Service, Machinist, Electrical Engineering, Sustainability, Electrical, Manufacturing, Energy, Engineering