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Account Operations Manager - Distech Controls Entreprise Solutions Job

Job Classification:  Remote


Distech Controls’ success and reputation are fueled by our world-class team of employees. We look for qualified individuals who are striving to succeed and that wish to actively contribute to our continued growth. Distech Controls values its team members and offers them a modern, motivating work environment, and competitive salaries and benefits.


Who is Distech Controls?

Distech Controls is a Canadian-based company located in Brossard, on the South Shore of Montreal (QC), with a European headquarter in Brignais (Lyon), France. We are proud to be part of the Acuity Brands family since 2015. Our mission is to connect people with intelligent building solutions for better health, better space, better efficiencies through our forward-thinking technologies and services. Our passion for innovation, quality and sustainability guides our business on a daily basis, as we light the way to a brilliant, productive and connected world.


Why Work for Distech Controls?

  • Innovative driven company
  • Dynamic workplace
  • Open minded company
  • Fast-paced company
  • Modern work environment designed for our employees Indoor and outdoor bistro areas, lounges, coffee stations


DCI - Distech Controls Inc. (North American headquarter)

  • Continuous professional development program
  • Extensive benefits, including annual performance bonus, group insurance and RRSP program
  • 5 floating days and 3 weeks’ vacation from year one (accrual)
  • Reward programs
  • LEED-Certified building
  • Foosball and ping-pong tables
  • Situated near quartier Dix30
  • On-site gym
  • Daily fresh fruit
  • Hot and cold beverages stations
  • Accessible transportation services including OPUS card reader onsite
  • Deep frozen meal prepared by culinary chefs
  • Rewards program

About this Role

We are presently recruiting for an Account Operations Manager who will be responsible for ensuring DCES is the preferred Building Automation Systems vendor for key enterprise accounts. This includes coordinating with key stakeholders to ensure outstanding project delivery and customer satisfaction, developing and implementing long-term account strategies and maximizing sales opportunities.


How you will contribute:

Demonstrated ability to:
• Be the keystone point of contact for account stakeholders.
• Oversee delivery of Building Automation projects for assigned account(s) with the following criteria in mind: customer satisfaction, meet agreed upon profit objectives and meeting or exceeding project completion schedules.
• Manage customer relationships and develop an understanding of customer priorities, objectives and strategies.
• Prepare and maintain request for information and pricing correspondence with customer.
• Respond to customer RFQ/RFP’s, and develop and submit estimates and proposals.
• Maintain overall financial responsibility for account(s) including sales booking and revenue forecasting, and profitability.
• Coordinate with Vendors and Subcontractors to assure competitive cost, quality standards, SLA’s and resource availability.
• Embrace a continuous improvement spirit to all aspects of project delivery and customer service. 

Key Performance deliverables:
In light of the identified responsibilities, the following are specific deliverables that the position is designed to achieve.
• Ability to manage communications and relationships with customer operations, procurement, engineering and facilities teams.
• Ability to develop delivery standards and benchmarks for project/account activities to ensure that agreed upon customer satisfaction objectives are met.
• Ability to develop and implement long term sustainable account strategies aligned with DCES Strategy Deployment.
• Ability to manage multiple customer RFQ’s and develop and submit estimates and proposals in a timely manner.
• Ability to meet or exceed agreed upon account growth objectives.
• Ability to provide monthly financial reporting for account sales bookings, revenue and profitability.
• Ability to maintain current and up-to-date knowledge of all products and services offered.
• Broad knowledge of contracting industry and business operation, to ensure compliance with company, industry, trade, and jurisdictional safety laws, standards, practices and codes.
• Ability to efficiently and effectively analyze plans, specifications, contract documents and codes to determine project requirements.
• Proven ability in successfully oversee multiple remote projects.


Qualified Applicants will have:

• Bachelor’s Degree in Mechanical or Electrical Engineering or more than 5 years of directly related experience as a Building Automation Project Manager, Project Engineer or Sales Estimator.
• At least 5 years of experience in managing multiple projects.
• At least 10 years experience in the Building Automation System industry.
• Excellent verbal and written communication skills to communicate with internal and external stakeholders.
• Strong customer service and interpersonal skills for dealing with different types of stakeholders.
• Computer Literate including Microsoft Office Suite, MS Projects and other scheduling and planning tools.
• Excellent business acumen and an in-depth understanding of the construction and project management process.
• Expertise in the use of Building Automation System tools (Graphics and Programming tools) especially Niagara Framework and BACnet.
• Knowledge of building, electrical and mechanical codes, standards and regulations.
• Knowledge of Contract Management, scope, terms and conditions review.
• Ability to travel up to 40% of the time.

• Requires a valid passport.
• Requires a valid driver’s license in good standing, and clean driving record
• Requires a vehicle
• Subject to security information disclosure highly sensitive projects

Req ID:  3683

Nearest Major Market: Atlanta

Job Segment: Operations Manager, Account Manager, Engineer, Electrical, Operations, Sales, Engineering

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