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Technical Support Specialist Job

Who is Distech Controls?

 

Distech Controls is a Canadian company based in Brossard, on the South Shore of Montreal (QC), with its European headquarters in Brignais (Lyon), France. We are proud to be part of the Acuity Brands family since 2015. Our mission is to connect people with intelligent building solutions for better health, better space, better efficiencies through our cutting-edge technologies and services. Our passion for innovation, quality and sustainable development guides our day-to-day operations as we pave the way for a bright, productive and connected world.

The success and reputation of Distech Controls is driven by our team of world-class employees. We are looking for qualified individuals who are striving to succeed and who want to actively contribute to our continued growth. Distech Controls values its team members and provides them with a modern, motivating work environment, competitive salaries and benefits.

Why join Distech Controls Inc ?

•    Innovative company, dynamic workplace, open-minded and rapidly evolving company
•    Modern working environment designed for our employees
•    Indoor and outdoor bistro areas, lounges, hot and cold drink stations and fresh fruit daily
•    Continuous professional development program
•    Numerous benefits, including an annual performance bonus, group insurance and an RRSP program
•    5 floating days and 3 weeks of vacation from the first year (cumulative)
•    Reward programs
•    LEED certified building
•    Table football and ping pong tables
•    Located near the Dix30 district
•    An on-site gym
•    Accessible transportation services, including an OPUS card reader on site
•    Frozen meal prepared by culinary chefs

About this Team

We are presently recruiting for a Building Automation Solutions (BAS) Technical Support Specialist who will work in collaboration with the Technical Support team, Research & Development team and Sales team.  You will be responsible for providing exceptional technical support services to our customers by responding to their high level technical questions via telephone or e-mail, including possible onsite visits pertaining to the use of our controllers, solutions and our control systems network management software.

How you will contribute:

•Respond to technical questions from customers pertaining to the use of Distech Controls controllers , solutions and control systems network management software in a problem solving context.
•Diagnose and resolve problems via on-line or phone
•Update the customer database (CRM) and log internal notes following all customer email/phone ;
•Update and maintain company knowledge base internal and external (Forum, CRM).
•Ensure that customers receive quality and necessary support to solve their problems.
•Collaborate with product development by providing the perspective of the customer on the functionality of our products including voice of customer.
•Communicate suggestions for changes/modifications to the development group according to management procedures and policies in place ;
•Keep up to date with new technologies and products in the field related to the Distech controls product line and industry ;
•Actively contribute to the improvement of available tools and internal processes used by the support team ;
•Provide field support, if required.
•Create articles and populate knowledge base to assist our customers efficiently

Qualified Applicants will have:

Mandatory:
•University degree, College diploma (DEC), or a minimum of 5-8 years of relevant experience, in technical support, IT, HVAC or controls
•Minimum of 4 years of experience in:
 oHVAC Systems
 oNiagaraAX/4 Framework
 oElectromechanical Building
 oInstrumentation and Controls
 oProgramming
 oProcess Control
•Relevant experience in the installation of Building Automation System (BAS)
•Programming and configuration of computer networks or IT systems
•Must have a valid passport required
•Ability to diagnose complex problems
•Attention to detail
•Analytical thinker
•Great communication skills
•Bilingual, French and English
•Customer Service oriented
•Structured and organized in his work
•Ability to work remotely from a space with minimal distractions
•Leadership and autonomy demonstrated
•Proactivity and initiative demonstrated
•Demonstrate excellent communication and interpersonal relationships
•Courtesy and positive attitude
•Demonstrated autonomy, professionalism and sense of responsibilities
•Must be able to work effectively in a fast-paced, dynamic work environment and under tight deadlines

Asset:
•Knowledge of the BacNet, Echelon LonWorks, Modbus, EIB, or other control system protocols.
•Knowledge of access control and lighting
•Programming and computer network configuration
•Experience and/or qualification in a related domain as a trainer
•IT knowledge (OS systems, networking)

 

Req ID:  1737
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