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HRIS Analyst

Req ID:  10024
Remote Opportunities:  Remote

We use technology to solve problems in spaces, light, and more things to come for our customers, our communities, and our planet. 
 
Acuity Brands, Inc. (NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light, and more things to come. Through our two business segments, Acuity Brands Lighting and Lighting Controls (ABL) and the Intelligent Spaces Group (ISG), we design, manufacture, and bring to market products and services that make a valuable difference in people’s lives.  
 
We are positioned at the intersection of sustainability and technology. Our businesses develop technology that helps save our customers energy and reduce their carbon emissions. We achieve growth through the development of innovative new products and services, including lighting, lighting controls, building management solutions, and location-aware applications. 

Job Summary

We are seeking a skilled and experienced ServiceNow HRSD Administrator to join our dynamic HR Technology team. The ideal candidate will be responsible for managing and optimizing our ServiceNow platform, with a focus on HR Service Delivery (HRSD) Enterprise  , Employee Document Management , and the enterprise portal. This role requires a proactive individual who can ensure the smooth operation and continuous improvement of our ServiceNow environment.


In this role, you will be responsible for the configuration, administration, and ongoing maintenance of ServiceNow Human Resources Service Delivery (HRSD) platform. The ideal candidate will have experience with ServiceNow’s HRSD module, a strong technical background, and a deep understanding of HR processes and workflows. You will work closely with HR and IT teams to ensure optimal system performance, user adoption, and continuous improvement of the platform. 
 

Key Tasks & Responsibilities (Essential Functions)

  • Administer, configure, and maintain the ServiceNow HRSD platform to support HR operations and workflows, working closely with HR stakeholders to gather requirements and implement solutions tailored to HR business needs. This includes oversight over ServiceNow HRSD, Employee Document Management, and Employee Center (portal) capabilities, leveraging out of the box capabilities to the fullest extent possible, while meeting business requirements
  • Configure HR service catalog items, workflows, and automation to improve efficiency in HR service delivery
  • Manage and enhance the ServiceNow portal to improve user experience. Configure portal pages, widgets, and themes as needed
  • Develop and manage security, user roles, and permissions in alignment with HR requirements and governance policies
  • Conduct regular system upgrades and patches to ensure that the platform is up to date and secure
  • Create and manage user roles, permissions, and access controls
  • Develop and maintain ServiceNow reports and dashboards
  • Monitor system performance and perform proactive maintenance to ensure high availability and reliability
  • Collaborate with ServiceNow development teams on customizations and improvements
  • Assist in the creation and maintenance of documentation, including knowledge base articles, user guides, and process workflows
  • Ensure the smooth integration of HRSD with other ServiceNow modules and third-party systems
  • Troubleshoot, resolve issues, and provide timely support to HRSD users
  • Provide training and support to HRSD users to ensure optimal use of the platform
  • Stay updated on best practices, new features, and industry trends in ServiceNow HRSD and HR technology.
  • Up to 25% travel 

Qualifications

  • Bachelors’ degree
  • Preferred: Computer Science or Information Technology bachelors’ degree
  • Preferred:  ServiceNow Certified Systems Administrator (CSA) certification
  • At least 5 years of experience in related field
  • Preferred experience:  At least 3 years of Service Now, HRSD or Service Now Platform experience in an enterprise environment

Preferred Skills

  • Proven experience administering and supporting ServiceNow HRSD or ServiceNow platform in an enterprise environment. Strong understanding of user roles, permissions, and data security within ServiceNow
  • Experience with scripting in ServiceNow (e.g., Business Rules, Client Scripts, UI Actions) and using ServiceNow Studio. Proficiency in JavaScript, HTML, CSS, and other web technologies
  • Experience with integrations between ServiceNow and third-party systems
  • Experience with other HR software platforms and applications
  • Excellent problem-solving skills and attention to detail. Strong communication and interpersonal skills. Experience working with HR teams to develop workflows and optimize HR service processes
  • Strong technical knowledge of ServiceNow configuration, including Service Catalog, HR Case Management, and Knowledge Management
  • Familiarity with ITIL processes, HR service delivery best practices, and the HRSD lifecycle
  • Ability to troubleshoot and resolve issues effectively, with attention to detail
  • Strong project management and organizational skills and familiarity with Agile methodologies

 

We invite you to apply today to join us as We Light the Way to a Brilliant, Productive, and Connected World!

 

We value diversity and are an equal opportunity employer.  All qualified applicants will be considered for employment without regards to race, color, age, gender, sexual orientation, gender identity and expression, ethnicity or national origin, disability, pregnancy, religion, covered veteran status, protected genetic information, or any other characteristic protected by law. 

Please click here and here for more information.

Accommodation for Applicants with Disabilities:  As an equal opportunity employer, Acuity Brands is committed to providing reasonable accommodations in its application process for qualified individuals with disabilities and disabled veterans. If you have difficulty using our online system due to a disability and need accommodation, you may contact us at (770) 922-9000.  Please clearly indicate what type of accommodation you are requesting and for what requisition. 

 

Any unsolicited resumes sent to Acuity Brands from a third party, such as an Agency recruiter, including unsolicited resumes sent to an Acuity Brands mailing address, fax machine or email address, directly to Acuity Brands employees, or to Acuity Brands resume database will be considered Acuity Brands property. Acuity Brands will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.

 

Acuity Brands will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. This includes any Agency that is an approved/engaged vendor but does not have the appropriate approvals to be engaged on a search.

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The range for this position is $64,300.00 to $115,700.00. Placement within this range may vary, depending on the applicant’s experience and geographic location.


Nearest Major Market: Atlanta
Job Segment: Information Systems, Machinist, HRIS, Computer Science, Sustainability, Technology, Manufacturing, Human Resources, Energy

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