Design Applications Services Lead Analyst

Req ID: 8080

Remote Opportunities: Remote

We use technology to solve problems in spaces, light, and more things to come… for our customers, our communities, and our planet.

Acuity Brands, Inc. (NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light, and more things to come. Through our two business segments, Acuity Brands Lighting and Lighting Controls (ABL) and the Intelligent Spaces Group (ISG), we design, manufacture, and bring to market products and services that make a valuable difference in people’s lives.

We are positioned at the intersection of sustainability and technology. Our businesses develop technology that helps save our customers energy and reduce their carbon emissions. We achieve growth through the development of innovative new products and services, including lighting, lighting controls, building management solutions, and location-aware applications.

Job Summary

Oversees the day to day operations of the regional DAS team responsible for understanding, interpreting and implementing accurate lighting controls design projects to sales agents and customers including quality output and customer satisfaction. Ensures all Request for Assistance (RFAs) are completed and implemented by team including using visual controls software to help generated and amend deliverables. Responsible for onboarding new hires, tracking team metrics, project reception and distribution agency interactions, as well as management of escalations.

This role will require the candidate to work Pacific Time Zone hours.

Key Tasks & Responsibilities (Essential Functions)

Responsible for the overall operations and results of lighting controls systems and product application to sales agents and customers. Provides expert application support for both internal and external customers as it pertains to product applications for quotes and designs.
Performs quality control tasks for the design services provided to agency partners and customers including triaging and quality control of projects and actively seeking feedback to improve services. Uses KPIs to evaluate performance and progress of daily tasks to identify areas for process improvement.
Works with design engineers and agency partners to resolve escalated customer design issues pertaining to pre/post order applications errors. Provides engineering support and communicates cross-functionally with other areas.
Maintains and drives a positive relationship with our agency partners to provide them with the best support possible.
Provides onboarding, training, and technical development to lower team roles.

Skills and Minimum Experience Required

Bachelors Degree or Equivalent
At least 5 years experience in a related field or management
Controls experience required
Building construction and design knowledge including computer aided design, electrical components, relays and electrical theory
Ability to work independently as well as on a team including strong leadership skills, high degree of personal responsibility and ability to maintain and attitude toward improvement and innovation.
Excellent verbal and written communication skills including ability to discuss solutions with customers.
Proven problem solving, conflict management and negotiating skills both internally and externally.
Ability to work remote.

Travel Requirements

1-20%

We value diversity and are an equal opportunity employer. All qualified applicants will be considered for employment without regards to race, color, age, gender, sexual orientation, gender identity and expression, ethnicity or national origin, disability, pregnancy, religion, covered veteran status, protected genetic information, or any other characteristic protected by law.

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Accommodation for Applicants with Disabilities: As an equal opportunity employer, Acuity Brands is committed to providing reasonable accommodations in its application process for qualified individuals with disabilities and disabled veterans. If you have difficulty using our online system due to a disability and need an accommodation, you may contact us at (770) 922-9000. Please clearly indicate what type of accommodation you are requesting and for what requisition.

Any unsolicited resumes sent to Acuity Brands from a third party, such as an Agency recruiter, including unsolicited resumes sent to an Acuity Brands mailing address, fax machine or email address, directly to Acuity Brands employees, or to Acuity Brands resume database will be considered Acuity Brands property. Acuity Brands will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.

Acuity Brands will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. This includes any Agency that is an approved/engaged vendor, but does not have the appropriate approvals to be engaged on a search.

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The range for this position is $93,500.00 to $210,500.00. Placement within this range may vary, depending on the applicant’s experience and geographic location.

Nearest Major Market: Atlanta
Job Segment: CAD, Drafting, Machinist, Sustainability, Construction, Engineering, Manufacturing, Energy

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